Refund policy
Return & Refund Policy — Shekhawati Crafts
At Shekhawati Crafts, every piece of furniture is handcrafted with care by skilled Rajasthani artisans and goes through a strict quality check before it leaves our workshop. We are committed to your complete satisfaction — and we stand behind every product we make.
Please read this policy carefully before placing your order.
1. Our Quality Promise
Every product from Shekhawati Crafts is:
- Crafted from 100% solid wood, complemented with premium materials such as iron and high-quality MDF where required, to enhance durability, strength, and long-lasting performance.
- Handcrafted and quality-checked by our artisans before dispatch
- Carefully packaged to prevent damage during transit
- Photographed and documented before shipping
If you receive a product that does not meet our quality standards — we will make it right. That is our promise.
2. Return Policy
What can be returned?
We accept returns in the following situations only:
Manufacturing defect — visible cracks, broken joints, structural damage caused during production
Transit damage — damage caused during delivery that is reported within 24 hours of delivery
Wrong product delivered — you received a different product, size, finish or colour than what you ordered
Significant size difference — product dimensions differ by more than 5% from what was listed on our website
What cannot be returned?
- Change of mind after delivery
- Minor natural wood variations in grain, colour, or texture — these are natural characteristics of solid wood and not defects
- Products that have been assembled, used, modified, or altered after delivery
- Customised or made-to-order furniture pieces
- Products damaged due to misuse, mishandling or improper care after delivery
- Promotional or discounted sale products (unless defective)
- Products for which an unpacking video was not recorded at the time of delivery
3. Return Window
| Reason for Return | Time Limit |
|---|---|
| Transit damage | Within 24 hours of delivery |
| Manufacturing defect | Within 7 days of delivery |
| Wrong product delivered | Within 24 hours of delivery |
| Size discrepancy | Within 7 days of delivery |
Returns reported after these windows cannot be accepted.
4. How to Request a Return — Step by Step
Step 1 — Record an unboxing video
We strongly recommend recording a video while opening your package. This is the most important proof required for any return or damage claim. Without an unboxing video, we may be unable to process your claim.
Step 2 — Contact us within the return window
Reach out to us via any of the following:
- 📲 WhatsApp: +91 7014624377 (fastest response)
- 📧 Email: support@shekhawaticrafts@gmail.com
- 📞 Phone: +919929101046
Step 3 — Share your details
Please provide:
- Your order number
- Your full name and delivery address
- Clear photos or video of the issue
- Brief description of the problem
Step 4 — Our team reviews your request
Our team will review your return request within 2 business days and respond with next steps.
Step 5 — Product pickup arranged
If your return is approved, we will arrange a pickup from your address at no extra cost. Please ensure the product is packed in its original packaging.
Step 6 — Replacement or refund processed
Once the returned product reaches our workshop and is inspected, your replacement or refund will be processed within 7–10 business days.
5. Refund Policy
Refund eligibility
Refunds are issued in the following cases:
- Return approved due to a manufacturing defect, transit damage, or wrong product
- Order cancelled before the product is dispatched from our workshop
- Product out of stock after payment is made
Refund method
| Payment method | Refund method | Timeline |
|---|---|---|
| UPI / Net Banking | Original payment source | 5–7 business days |
| Credit / Debit Card | Original card | 7–10 business days |
| EMI | Bank processes the reversal | 10–15 business days |
| Cash on Delivery | Bank transfer to your account | 5–7 business days |
Partial refunds
In some cases, a partial refund may be issued — for example, if only part of a set is damaged or if the product shows signs of use.
Refund not applicable
- Change of mind returns
- Custom / made-to-order products
- Returns where the product has been used or assembled
- Returns requested after the return window has passed
6. Order Cancellation Policy
Before dispatch (FREE)
You can cancel your order for free at any time before it is dispatched from our workshop. Contact us via WhatsApp or phone immediately.
After dispatch (partial charge)
If your order has already been dispatched, cancellation may not be possible. If accepted, a shipping and handling charge may be deducted from your refund.
Custom / Made-to-order furniture
Custom orders cannot be cancelled once production has begun, as the furniture is made specifically to your measurements and finish requirements.
To cancel: WhatsApp us immediately at +91 7014624377 with your order number.
7. Exchange Policy
If you would like to exchange a product for a different size, finish, or design — we are happy to help in the following cases:
- Exchange for defective products — free of charge
- Exchange for size upgrade or downgrade — difference in price applies
- Exchange for a different finish — difference in price applies
Exchanges are subject to product availability. Contact us via WhatsApp to discuss your exchange request.
8. Warranty
All Shekhawati Crafts furniture comes with a 5-year manufacturing warranty covering:
- Structural defects in joinery or frame
- Finish defects (peeling, bubbling) under normal use conditions
- Wood cracking due to manufacturing faults
The warranty does not cover:
- Normal wear and tear
- Damage from water, sunlight, or humidity
- Damage from misuse or improper cleaning
- Modifications made after delivery
9. Customised & Made-to-Order Furniture
Custom furniture is made specifically to your measurements, wood type, finish, and design requirements. Please note:
- Custom orders cannot be returned unless defective
- Custom orders cannot be cancelled once production has begun
- We recommend confirming all measurements carefully before placing a custom order
- Our team will confirm all custom specifications with you before starting production
10. Tips to Protect Your Purchase
To ensure a smooth experience and protect your rights as a customer:
- Always record an unboxing video — this is your most important proof
- Inspect the product immediately upon delivery before signing any delivery receipt
- Do not assemble a damaged product — contact us first
- Keep the original packaging until you are satisfied with the product
- Contact us within 48 hours of any transit damage — do not wait
11. Contact Us for Returns & Refunds
Our customer service team is available to assist you with any return, refund, exchange, or cancellation:
📲 WhatsApp (fastest): +91 7014624377
📞 Phone: +919929101046
📧 Email: Support@shekhawaticrafts@gmail.com
🌐 Website: www.shekhawaticrafts.com
📍 Address: G1, 24-25, 2nd Street, Riico Industrial Area, Ramgarh, Rajasthan 331024, India
Response time: We respond to all queries within 24 hours on business days (Monday–Saturday, 9 AM – 6 PM IST).
12. Why We Have This Policy
At Shekhawati Crafts, we build furniture to last a lifetime. We are confident in the quality of every piece that leaves our workshop. This policy exists not to complicate your experience but to protect both you — our valued customer — and the skilled artisans whose handwork goes into every piece.
We handle every return and refund request with fairness, transparency, and speed. Your trust in Shekhawati Crafts means everything to us.
This policy complies with the Consumer Protection Act 2019 and Consumer Protection (E-Commerce) Rules 2020, Government of India
Thank you for choosing handcrafted solid wood furniture from Shekhawati Crafts.